If everything lives in one person’s head, you’re one PTO day away from stuck. This isn’t about you personally holding...
No Documentation, No Control
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No One Owns the Problem
When everything is “someone else’s system,” nothing gets fixed. Ownership is the difference between a quick recovery...
Strategy Gaps That Hold You Back
Great IT isn’t just tickets and tools—it’s a plan that supports how you grow. When your provider can’t (or won’t)...
The Human Cost of Poor Support: Morale, Trust, and Shadow IT
IT support isn’t just a ticket queue—it’s the experience your team has with technology every day. When that experience...
Security Shortcuts, Part 4B: Resilience & Response — Backups, Alerts, and Provider “Compliance”
Shiny tools don’t matter if you can’t recover or if the provider’s security talk is just talk. These are the shortcuts...
Security Shortcuts, Part 4A: Access & Prevention — MFA, Patching, and Account Hygiene
Big breaches usually start small. Not movie-style hacking—just basics that weren’t done well or done consistently. 1)...