by Benji Sawyer | Oct 3, 2025 | IT Contracts, Vendor Management
Signing an IT support contract can feel like buying a car. Everything looks shiny in the showroom, but the fine print is where the real story hides. Before you lock yourself in, here are three blunt questions that will save you from nasty surprises later. 1. What...
by Benji Sawyer | Oct 1, 2025 | IT Strategy
Business owners wrestle with the same question all the time: Should we just hire our own IT person, or work with an outside IT support company? On paper, hiring in-house can look cheaper. In practice, it’s rarely that simple. Let’s break down what you really get on...
by Benji Sawyer | Sep 29, 2025 | AI
Here’s the easiest way to think about AI: it’s an intern. Not a seasoned pro, not a manager — an intern. Eager? Yep. Fast? Sure. Smart in some ways? Absolutely. But also: clueless, unproven, and in desperate need of supervision. If you treat AI like a fully trained...
by Benji Sawyer | Sep 26, 2025 | AI
AI is everywhere — and if you believe the headlines, it’s either saving the world or destroying it. Neither is true. For small and mid-sized businesses, AI is just another tool. Handy in spots, dangerous in others, and completely overhyped most of the time. So let’s...
by Benji Sawyer | Sep 24, 2025 | AI, IT Support
Every week there’s another headline about AI taking over the world. Supposedly, it’s coming for everyone’s jobs — including your IT team. Let’s cut through it: AI isn’t replacing IT support anytime soon. What it can do is make bad providers more dangerous and good...
