by Benji Sawyer | Oct 1, 2025 | IT Strategy
Business owners wrestle with the same question all the time: Should we just hire our own IT person, or work with an outside IT support company? On paper, hiring in-house can look cheaper. In practice, it’s rarely that simple. Let’s break down what you really get on...
by Benji Sawyer | Sep 29, 2025 | AI
Here’s the easiest way to think about AI: it’s an intern. Not a seasoned pro, not a manager — an intern. Eager? Yep. Fast? Sure. Smart in some ways? Absolutely. But also: clueless, unproven, and in desperate need of supervision. If you treat AI like a fully trained...
by Benji Sawyer | Sep 26, 2025 | AI
AI is everywhere — and if you believe the headlines, it’s either saving the world or destroying it. Neither is true. For small and mid-sized businesses, AI is just another tool. Handy in spots, dangerous in others, and completely overhyped most of the time. So let’s...
by Benji Sawyer | Sep 24, 2025 | AI, IT Support
Every week there’s another headline about AI taking over the world. Supposedly, it’s coming for everyone’s jobs — including your IT team. Let’s cut through it: AI isn’t replacing IT support anytime soon. What it can do is make bad providers more dangerous and good...
by Benji Sawyer | Sep 22, 2025 | Blog
After all the red flags we’ve covered, let’s finish strong—with what good looks like. Because the goal isn’t just to avoid disaster. It’s to find a partner who helps you grow, adapt, and lead with confidence. 1) Clear, upfront expectations—including how they’ll...
