by Benji Sawyer | Sep 19, 2025 | Blog
Some warning signs are obvious—slow response times, surprise charges, tools that keep breaking. But others are easier to miss until they’ve already cost you time, money, or trust. This isn’t about nitpicking. It’s about giving you a sharper lens to spot providers who...
by Benji Sawyer | Sep 17, 2025 | Blog
IT support isn’t just about fixing problems—it’s supposed to help your business move forward. But if your provider never talks about what’s coming next, you’re stuck reacting while everyone else is planning. If you’re constantly surprised by aging systems, rushed...
by Benji Sawyer | Sep 15, 2025 | Blog
Great tools won’t save a bad culture. When your IT provider runs hot—constant churn, burnout, and a rush-it-out-the-door mindset—the cracks show up in your day-to-day. 1) High staff churn and burnout New names keep popping up on tickets. You re-explain your...
by Benji Sawyer | Sep 12, 2025 | Uncategorized
If everything lives in one person’s head, you’re one PTO day away from stuck. This isn’t about you personally holding admin passwords or MFA reset codes—that isn’t safe practice. It’s about continuity on the provider’s side: shared, current documentation so work...
by Benji Sawyer | Sep 10, 2025 | Uncategorized
When everything is “someone else’s system,” nothing gets fixed. Ownership is the difference between a quick recovery and a week of finger-pointing. 1) Shifting blame instead of solving “Not our problem.” You’ve heard it. Maybe it’s the software vendor, the internet...
