by Benji Sawyer | Sep 8, 2025 | Uncategorized
Great IT isn’t just tickets and tools—it’s a plan that supports how you grow. When your provider can’t (or won’t) connect technology to business goals, you don’t just stall. You drift. 1) No plan, just firefighting If every conversation is about today’s outage or this...
by Benji Sawyer | Sep 5, 2025 | Blog
IT support isn’t just a ticket queue—it’s the experience your team has with technology every day. When that experience is slow, dismissive, or inconsistent, the real damage shows up in people and process long before it shows up on a balance sheet. 1) Morale takes the...
by Benji Sawyer | Sep 3, 2025 | Uncategorized
Shiny tools don’t matter if you can’t recover or if the provider’s security talk is just talk. These are the shortcuts that turn small incidents into long, expensive problems. 1) Backups exist—but no one knows if they work Backups aren’t a checkbox; they’re your...
by Benji Sawyer | Sep 1, 2025 | Uncategorized
Big breaches usually start small. Not movie-style hacking—just basics that weren’t done well or done consistently. 1) MFA missing where it matters MFA should cover email, remote access, finance systems, and anything admin-level. If it’s “only for some people,” “we’ll...
by Benji Sawyer | Aug 29, 2025 | Uncategorized
Support should be the safety net. If it feels like another problem to manage, something’s off. “Ticket received.” “Ticket closed.” Cool… except the issue hangs around. Your team hesitates to ask for help, productivity dips, and the workarounds start. Here’s how it...
