by Benji Sawyer | Sep 29, 2025 | AI
Here’s the easiest way to think about AI: it’s an intern. Not a seasoned pro, not a manager — an intern. Eager? Yep. Fast? Sure. Smart in some ways? Absolutely. But also: clueless, unproven, and in desperate need of supervision. If you treat AI like a fully trained...
by Benji Sawyer | Sep 26, 2025 | AI
AI is everywhere — and if you believe the headlines, it’s either saving the world or destroying it. Neither is true. For small and mid-sized businesses, AI is just another tool. Handy in spots, dangerous in others, and completely overhyped most of the time. So let’s...
by Benji Sawyer | Sep 24, 2025 | AI, IT Support
Every week there’s another headline about AI taking over the world. Supposedly, it’s coming for everyone’s jobs — including your IT team. Let’s cut through it: AI isn’t replacing IT support anytime soon. What it can do is make bad providers more dangerous and good...
by Benji Sawyer | Sep 22, 2025 | Blog
After all the red flags we’ve covered, let’s finish strong—with what good looks like. Because the goal isn’t just to avoid disaster. It’s to find a partner who helps you grow, adapt, and lead with confidence. 1) Clear, upfront expectations—including how they’ll...
by Benji Sawyer | Sep 19, 2025 | Blog
Some warning signs are obvious—slow response times, surprise charges, tools that keep breaking. But others are easier to miss until they’ve already cost you time, money, or trust. This isn’t about nitpicking. It’s about giving you a sharper lens to spot providers who...
by Benji Sawyer | Sep 17, 2025 | Blog
IT support isn’t just about fixing problems—it’s supposed to help your business move forward. But if your provider never talks about what’s coming next, you’re stuck reacting while everyone else is planning. If you’re constantly surprised by aging systems, rushed...
