by Benji Sawyer | Sep 12, 2025 | Uncategorized
If everything lives in one person’s head, you’re one PTO day away from stuck. This isn’t about you personally holding admin passwords or MFA reset codes—that isn’t safe practice. It’s about continuity on the provider’s side: shared, current documentation so work...
by Benji Sawyer | Sep 10, 2025 | Uncategorized
When everything is “someone else’s system,” nothing gets fixed. Ownership is the difference between a quick recovery and a week of finger-pointing. 1) Shifting blame instead of solving “Not our problem.” You’ve heard it. Maybe it’s the software vendor, the internet...
by Benji Sawyer | Sep 8, 2025 | Uncategorized
Great IT isn’t just tickets and tools—it’s a plan that supports how you grow. When your provider can’t (or won’t) connect technology to business goals, you don’t just stall. You drift. 1) No plan, just firefighting If every conversation is about today’s outage or this...
by Benji Sawyer | Sep 3, 2025 | Uncategorized
Shiny tools don’t matter if you can’t recover or if the provider’s security talk is just talk. These are the shortcuts that turn small incidents into long, expensive problems. 1) Backups exist—but no one knows if they work Backups aren’t a checkbox; they’re your...
by Benji Sawyer | Sep 1, 2025 | Uncategorized
Big breaches usually start small. Not movie-style hacking—just basics that weren’t done well or done consistently. 1) MFA missing where it matters MFA should cover email, remote access, finance systems, and anything admin-level. If it’s “only for some people,” “we’ll...
by Benji Sawyer | Aug 29, 2025 | Uncategorized
Support should be the safety net. If it feels like another problem to manage, something’s off. “Ticket received.” “Ticket closed.” Cool… except the issue hangs around. Your team hesitates to ask for help, productivity dips, and the workarounds start. Here’s how it...
